Support

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Overview

PGP® Support offers annual support agreements available in four packages to help enterprises worldwide maintain business continuity. All four options provide access to PGP Support Engineers by telephone Call Me Back, email, and the Web. Customers also have full access to the PGP Support Site, including the PGP KnowledgeBase, FAQ and Tutorials, and the PGP Community Forum. PGP Basic Support and PGP Premium Support are included as part of PGP Maintenance offerings.

PGP Basic Support

PGP Basic Support provides customers access to PGP Support Engineers and the PGP Support Site. PGP Support Engineers are available by telephone Call Me Back, email, and the Web 8x5 during normal business hours.

PGP Premium Support

PGP Premium Support provides enhanced accessibility, with round-the-clock 24x5 availability to enhance the organization's operational readiness during the business week. PGP Premium Support also includes direct phone access to our Technical Support Team.

PGP Gold Support

PGP® Gold Support extends support availability to 24x5 and on weekends for assistance with critical issues. PGP Gold is available as an add-on program to PGP Premium Support. PGP Gold Support also includes direct phone access to our Technical Support Team.

PGP Platinum Support

PGP® Platinum Support provides access to the most experienced PGP Support Engineers to prioritize and assist customers. The designated PGP Support Engineer develops a support plan to maximize continuity, reviews the implementation plan, and conducts a regular review of the customer's support activity.

PGP Platinum Support extends availability to 24x5 and on weekends for assistance with critical issues. In the event of a support emergency, the PGP Support Engineer, who already understands the organization's environment, will respond to the request.

Included with PGP Platinum Support are two seats of bundled PGP Technical Training on PGP® products.